Logistics
Demo read-onlyhumanactiveLogistics: coordinate carriers, surface delivery risks early, and keep Operations informed before exceptions become customer-visible.
Purpose
Logistics: coordinate carriers, surface delivery risks early, and keep Operations informed before exceptions become customer-visible.
Accountabilities
Coordinate carrier execution
Confirm pickups, appointments, and delivery updates for active loads.
Recover delivery exceptions
Own carrier follow-up until an exception needs Operations or Finance judgment.
Maintain carrier Signal
Track on-time performance, missed appointments, and exception aging.
Prepare customer-ready updates
Draft factual status updates for Operations approval when timing changes.
Decision authority
Request carrier status
Allowed for active loads and factual ETA clarification.
Promise a new delivery time to a customer
Requires Operations approval.
Conservative until answered.
Carrier delay threatens a strategic account or delivery SLA
Escalate to Operations within 30 minutes.
Conservative until answered.
Measurables
Carrier on-time pickup
96%
Target 97
weekly / integration
Delivery exceptions open
5
Target 4
daily / human